Beware of New Phone Scam Attempt

Customers please beware there is a phone number spoofing scam circulating where scammers are posing as Happy State Bank Fraud Specialists and contacting you to allow fraudulent charges to go through on your account using customer card numbers.

Customers please understand when you call the Customer Care Center we will be extra cautious verifying your identity.

How to tell the phone call is NOT from Happy State Bank!

While the phone number looks to be our Fraud Department phone number, the scammers are coaching customers into responding “YES” to a fraud text alert claiming it will block the transaction. Instead, the text message that is received asks if the customer, “Did you attempt $$ at merchant XYZ with card X1234? Reply YES or NO.” Once the customers responds “YES”, it allows even more transactions to come through.

Use these tips to protect yourself from scams:

• Do not give your passwords, PIN or social security number to anyone!
• Review your account transactions frequently and report any unauthorized transactions to our customer care center as soon as you notice them.
• Report suspected or known scams to the FBI online at ic3.gov.
• Remain calm and thoroughly read the text message prior to responding. Fraudsters often try to pressure you or cause panic during their scamming attempts.

Our standard practices regarding your account(s) with us are still in place.

• We will never call you to ask for verification of identity, account numbers, card numbers, PIN, social security number, usernames, passwords or any other personally identifying information.
• We will never tell you to call a number that is not a branch line (these can be found at happybank.com/locations) or our customer care center line at (800) 447-2265.
• We will never tell, ask or recommend you transfer money or withdraw it.

For your safety and security please know:

• Scammers can learn a lot about you online and through social media.
• Your phone can be tricked into believing a call is coming from one of our branches.

Here at Happy State Bank, a division of Centennial Bank we are committed to protecting our customers from identity theft and to spotting fraudulent activity. We generate multiple reports to examine potential fraudulent account activity daily. Suspected money mule accounts and other types of fraud are investigated thoroughly. Call our Customer Care Center at (800) 447-2265 and report fraudulent activity immediately if you feel you have been victimized.