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Online Help Center

Online Payment Portal FAQs

What are my login credentials for the online payment portal?

  • If you are an individual, your login credentials are the account number and the last four of the Primary Borrowers SSN.
  • If you are a business, your login credentials are your account number and the last 4 of the Primary Borrowers business ID (TIN).
  • If you are already registered your login credentials are your email address and the 4 digit pin you set up when you registered your account.

If I don’t have a sign-up link to online payment portal, how can I sign-up?

How long is the online payment portal sign-up link my lender sent me active?

  • It’s active for 24 hours.

Can I pay with a Credit Card or Debit Card?

  • No, we only accept eChecks.

Can I set up recurring payments through online payment portal?

  • Yes, once you have created an online payment portal account you have control of payment frequencies.

Can I get monthly email payment reminders?

  • Yes, once you create your profile you will be automatically enrolled for payment reminders.

Will I be charged any fees?

  • When you enter your banks routing number and your account number or your banks savings account number, no additional fees will be charged. Also known as an eCheck.

Is there a cutoff time I can submit payments effective same day?

  • Yes, 12am CST, 1am EST.

If my loan is currently on auto debit, can I use online payment portal?

  • Yes, however if your next scheduled due date/transfer is within 3 business days of the day you submit an online payment, please do not submit a payment in the online portal.  This could cause duplicate payments on the loan.

Can I pay off my loan via online payment portal?

  • All payoff requests should be submitted through your lender.

Can I make a payment via online payment portal if my loan is past due?

  • In most cases yes, if you experience issues, contact your lender.

If my loan is in Bankruptcy, can I make a payment through online payment portal?

What is the maximum amount I can pay?

  • You may make a payment up to $50,000 per transaction, per day.

How long will it take for my payment to post via online payment portal?

  • Payments are applied as of the day the payment is submitted; processing time reflected on your account can be up to 3 days.

What kind of loan payments do you accept through online payment portal?

  • We accept commercial, consumer, SBA, and mortgage payments.

Are there any loans not accepted through the online payment portal?

  • Currently, we do not accept Compass Dealer Floor Plan payments.

Can I make a payment over the phone?

  • Currently, we do not accept payments over the phone unless the payment is being made from an internal bank account. If you need to make a payment from an external account, you may contact your lender who can email you a link so you can process a payment through the online payment portal system.

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