Helpful Tips for Accessing the Mobile App

Need Help Accessing the Mobile App?

We’re aware that some customers may experience login issues when using saved passwords with our new mobile banking app In many cases, the issue can be resolved by removing previously saved credentials and saving them again using the latest version of the app.

Before getting started, please make sure you have updated to the most current version of the Happy State Bank Mobile App.

Password Step-by-Step Guidelines

Apple Passwords

Open the Passwords app on your iPhone.
Select All Passwords.
Find Happy State Bank Mobile.
Delete any saved credentials for the app:

- Select the credential.
- Tap Edit.
- Tap Delete Password.

Open the Happy State Bank App.
Manually enter your User ID and Password.
When prompted, save your credentials.

8. Return to the Passwords app and confirm your User ID is displayed correctly (rather than masked with asterisks).

Google Passwords

Open Settings.
Tap Google.
Select Password Manager.
Find the Happy State Bank App entry.
Tap the entry.
Verify your identity using your PIN, fingerprint, face unlock, or pattern.
Tap Delete.
Confirm the deletion.
Open the Happy State Bank App.
Manually enter your User ID and Password.
When prompted, save your credentials.

Return to the Passwords app and confirm your User ID is displayed correctly (rather than masked with asterisks).

Samsung Pass

Open Settings.
Tap Security and Privacy (or Biometrics and Security on some devices).
Select Samsung Pass.
Sign in to your Samsung account if prompted.
Select Apps/Websites.
Locate the Happy State Bank App entry.
Tap the entry and select Delete or Remove.
Confirm the deletion.
Open the Happy State Bank App.
Manually enter your User ID and Password.
When prompted, save your credentials.